What term is used for self-service systems where customers interact via a touch screen without employee assistance?

The term "kiosk" refers to a self-service system where customers can interact with a touch screen to place their orders without needing assistance from employees. Kiosks are designed to streamline the ordering process by allowing customers to view menus, customize their orders, and make payments directly through the interface. This technology enhances customer convenience and reduces wait times, making it popular in quick serve restaurants.

While the other options may relate to customer service or order placement, they do not specifically denote a self-service system utilizing touch screens in the way that kiosks do. A self-service counter might imply a physical space where customers serve themselves but does not specifically indicate the use of a touchscreen. An order station could suggest a location for order placement but lacks the automated, interactive feature of kiosks. Mobile apps offer a different method of ordering, typically through a smartphone, rather than the self-contained touchscreen experience provided by a kiosk.